Yesterday, Canada Post reversed its plan to impose a $5 surcharge for all parcel deliveries to Fort McMurray (see article below).
I would like to thank the many people, in Fort McMurray and across Canada, for expressing their opposition to this discriminatory surcharge. I would also like to thank Canada Post for their reconsideration.
As I said in my letter to Canada Post CEO Deepak Chopra, Canada Post has a mandate to provide equal service to Canadians wherever they live. The people of Fort McMurray and their friends and family across Canada should expect and demand no less.
There’s no doubt that Canada Post faces a challenging business environment, but that problem won’t be solved by targeting one specific community.
BY MARIAM IBRAHIM, EDMONTON JOURNAL JANUARY 13, 2014
Canada Post retreated Monday from its plan to add a $5 surcharge on parcels to Fort McMurray following an outcry from disgruntled residents.
The Crown corporation confirmed last week it had planned to introduce the new fee for the northern Alberta city, suggesting the standard rates did not adequately reflect delivery costs.
The surcharge would have been assessed on business clients beginning Monday and residential customers in February, but a loud and sustained backlash from the community has apparently prompted Canada Post to backtrack.
The proposal “unfortunately caused concern and confusion in the market. As a result, Canada Post has withdrawn the surcharge,” Canada Post spokeswoman Anick Losier said in a prepared statement. “Going forward, Canada Post will rely on its normal pricing mechanisms for parcels to ensure we continue to offer good value in the highly competitive parcel delivery market.”
Recent problems with mail delivery in Fort McMurray no doubt fuelled the backlash, as customers in the area began complaining about subpar service over Christmas. Canada Post has acknowledge the problems, saying it has had difficulty retaining staff in the oilsands hub.
Fort McMurray resident and former Chamber of Commerce president Jon Tupper said he was pleased Canada Post listened to residents and reversed its decision.
“You don’t have to go very far to hear people complaining about missed packages or missed deliveries,” he said. “Then to find out they were going to charge a $5 surcharge for service below what other Canadians would expect, it kind of created a perfect storm.
“We’re pleased that Canada Post did take the time to listen to what was a very strong and united voice of the community, and I hope they continue to listen a little bit deeper to the service frustrations that we’ve had.”